Free Shipping on Orders $50+ | 30-Day Easy Returns

      CONTACT US

      Contact Us

      For questions about a Giftshomie product, an order, delivery, a return, or a refund, email service@giftshomie.com.

      Information to Include

      To help us find your order or understand your question, include the following where relevant:

      • Your order number and the email address used at checkout;
      • The product name or a link to the product page;
      • A description of the question or issue;
      • For damaged, defective, incorrect, or incomplete items, clear photographs of the item and packaging, where reasonably available.

      Please do not send passwords, full payment-card details, or identity documents with a routine customer service enquiry. If you cannot provide photographs, contact us so we can discuss another way to review the issue.

      We review customer enquiries on business days. If you need to correct an address or request cancellation, contact us as soon as possible. We will check the order status and let you know whether the request can be carried out.

      Returns and Order Issues

      Please contact us before sending an item back. We will explain the next steps and provide the appropriate return address for your order. Do not use the address on the original parcel or the business registration address below unless we specifically instruct you to do so.

      Return eligibility, costs, and the refund process are set out in our Returns and Refund Policy. For delivery information, see our Shipping Policy.

      Who Operates This Store

      Giftshomie is operated by ORGEN TECHNOLOGY GROUP LIMITED, which is responsible for the operation of the online store, order processing, customer service, and related e-commerce activities.

      Store Name: Giftshomie
      Website: https://giftshomie.com
      Customer Service Email: service@giftshomie.com
      Legal Business Name: ORGEN TECHNOLOGY GROUP LIMITED

      Business Registration Address:
      RM 704, 7/F., TOWER A, NEW
      MANDARIN PLAZA, 14 SCIENCE
      MUSEUM ROAD, TSIM SHA TSUI
      HONG KONG

      This is the address shown on our Business Registration Certificate. It should not be used for product returns without instructions from our customer service team.

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